Worst service ever and I have beeeen patient

Vodacom is seriously slipping up on customer service of late and I use to be an avid supporter of the brand with three contracts. <br> <br> In April I set a soft lock on my wifi data after having billing issues and was told this will be the cure of the problem. Last month I get a hefty bill that is over R2000 my usual billing. After calling Vodacom I am told conveniently that soft locks are not guaranteed (then why tell me then this will sort out the problem?). They offer me this \once off goodwill gesture"(because obviously they do not want to admit guilt of incorrect billing) and told to sign some form to get my money refunded. It has been over a week now and still no refund. 2000 is a lot of money in this economic climate and its money that is rightfully mine. I did nothing wrong. Funny thing is I was told I was over my limit but the phone still soft locked in June and July so who is bull ****ting who? <br> <br> What happened to the spirit of treating customers fairly TCF???<br> <br> I am disappointed that j am at a point where the thought of porting has become a reality. <br> <br> Ikageng Moatshe"""