Worst service ever!!!!!!!

Agter years of using Vodacom I am very dissapointed in Vodacom and their team. During the lockdown period we made arrangements with Vodacom regarding payment as we received minimum salaries. They agreed to help us and put our contract over to prepaid for a period. Beginning December we paid up the whole account. An week after paying everything they blacklisted only the one phone on the contract. Eversins it has been an endless battle to get the phone unblacklisted that was in the first place done for no reason at all. At the moment we are paying for an phone that is not even working and the credit department tells me that the blacklisting department only works with emails. We sent endless emails with the necessary documents but Vodacom does not respond. I am realy fed up with the incompetence of the consultants and the terrible attitudes of the people working at the vodashops. I went to my nearest police station and they said I can open an case against Vodacom for not responding but still deducting money for something they dont fix. Also they dont run our debit orders we need to phone them every month to make sure they run the debit order otherwise we pay penalties. I am over this and will not recomend Vodacom to anyone anymore as their service is terrrible these days.