WORST SERVICE EVER

In February 2016 I took out a Cellphone contract with Vodacom as well as Vodacom insurance. In January 2018 I brought the in for repairs at the Vodacom repair centre in Canal Walk. I received my phone same month. My Phone started giving problems in end of November 2019 and it wasn't reading my sim card. I was only able to take my phone in for repairs in the new year as I had other commitments. I booked it in on the 4/01/2020 at vodacom repair canal walk and received a call on the 8/01/2020 my insurance claim has been declined due to my insured number never being in used and IMEI number not matching the insured phone. I went to Vodacom repairs center 8/01/2020 to dispute the matter as the sim was always used in the insured phone and I was never aware of the different IMEI number. I was then informed that when my phone went in for repairs in January 2018 that they replaced the Motherboard which resulted in change of IMEI number and that it was negligence on Vodacom repairs side for not informing me or the insurance about the change of IMEI number. They said they would resubmit the claim and get back to me. It is now 11/02/2020 I only received a CALL today after I have been call ALL over Johannesburg vodaworld, Vodacom repair centre and even the regional manager in CAPE TOWN but nobody got back to me only today after I called again to complain. It has been more than a month that I have been without a phone and only to be told today that they wont process the claim because I didnt bring phone in immediately. THIS IS UNACCEPTABLE! I have been paying insurance with vodacom since 2016 never claimed and now that I need to I get told all kinds of stories. I will cancel all my contracts and insurance with vodacom as they DO NOT CARE about their customers and only about the money. I will be taking things further and the treatment I have received is absolutely ridiculous! I will never recommend vodacom to anybody!