DVdW
Deon Van der Walt

1 reviews | Active since Oct 2024

17 Jun 2025, 07:53

Worst Service ever

I repeat my review from 5 Jun as still hasn’t been solved. "Pity HelloPeter does not have a Zero rating! Bought a 15 GB recurring data package on 17 May and have been trying since to have it allocated. Many phone calls and emails later this has still NOT been resolved! Nomzamo Ngqabaza, Michael Mongoabone, Mbali, Judy, Jaylin etc have all been contacted and in the loop without being resolved. Judy at least allocated a partial 6MB for the month of May. Come on guys, this is not difficult! The last email from their service desk states that my purchase does not indicate that is a monthly recurring deal. Yet on my VodaPay app it clearly indicates that it is. Once again proves the incompetence of Vodacom. I will however give them 5 stars for quick response on HelloPeter reviews and the first call from an agent thereafter. But then nothing gets resolved from there-on!!!!!

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2025, 10:07
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team