Worst service ever

I app**** online for a Vodacom router for fibre connection on 16/11/2020. On 18/11/2020 it was delivered which was impressive and guys from Octotel came to do the connection, they advised me to call Vodacom for activation. I have been calling Vodacom everyday since the 18th and till today it has not been activated. I have been told so many stories like the matter has not been allocated to someone or someone is working on the matter. Can someone please come and fetch this router as I am tired of being told stories and lies. Its obvious that this activation will never take place.