WORST SERVICE EVER!!!!!

We went in to Vodacom to upgrade a router to a phone. We EXPLICITLY asked the sales man if the account was locked in at the amount we signed for. Well guess what, he F(*&(*^&%&%^$*& ****!!!!!! the cellphone account was run up to a huge amount, without us knowing, HE SAID THIS COULD NOT HAPPEN!!!! JUST TO MAKE A SALE I SUPPOSE!!!

Well the account was run up to a huge amount, putting us in this situation. If anything, this whole account is for YOUR ACCOUNT VODACOM, FOR SELLING A CONTRACT UNDER FALSE PRETENSE!!!!!!!!!!!!!!!!!!!!! We now have a payment arrangement in place with Vodacom. we are paying the subscription, this is the one entity. we then have a second entity being a payment arrangement plan, which we VOLUNTARILY arranged with Vodacom.

so, we pay the subscriptions, and then we pay an additional value in order to settle the arrears. ONLY TO FIND, THEY JUST CUT THE LINE!!!???

so i ask you, basic arithmetic, clearly NOT a luxury the staff at the Vodacom call centre does NOT have.

salt and pepper are both spices, hell yes, BUT NOT THE SAME THING!!!

these idiots do not understand this. they are cutting the SUBSCRIPTION PART OF THE ACCOUNT, when that is being paid in full, AS PER THE ARRANGEMENT!!!

so i ask you, what happens to the payments arrangement side then, or are we just giving Vodacom money cause we have nothing better to do during LOCK-DOWN????

the arrears is being paid as a separate entity to the subscriptions. NOBODY said that hell, stuff you, we make a payment arrangement with you but hello!!! no matter that you are paying the full subscription account, stuff you, we will just cut you off???!!! what the hell people!!!

how many people does VODACOM do in like this???

I am sure we are not the only ones.

if this is the game you wanna play, then we pay nothing. are we clear? you as Vodacom chose to go this route. we have asked over and over again to speak to a manager, but NO!!! there conveniently is just nobody available. funny that!!

we were in a store yesterday at Clearwater Mall regarding this very instance, and what do you know, THERE WAS A MANAGER!! HALLELUJAH!!!! WHAT A MIRACLE!!!

we are not prepared to have dealings with people like this who ***** your money and then cut your service!! no wonder more and more people are moving to CELL C WHERE YOU ARE NOT DONE IN!!!