Worst service ever

Good day. We made the payment as requested and still *** is not reactivated. When will this be done. We lost a lot of business. As legal department consultant said we had to pay the rest of contract left so it would zero we received the other invoice of R2594 which we paid as requested. Still nothing. We changed our children phones contract from MTN to Cell C also because of bad service, and my wife also does not want to be with Vodacom any longer because of this bad service we have with Vodacom. Since we changed their phones to Cell C, we had no problems, always coverage of network and their customer care is always ready to assist and sort any problem out immediately. We are not satisfied with this service. All we asked is to reactivate number *** to prepaid. Morne Joubert