WORST SERVICE EVER

Item: Vodacom
Rating: 1
Author: Abigail D

I am absolutely livid.

Around this time last year, I app**** for an apple watch contract and got approved, I received the watch, but realised that it is not the product that I want. I then struggled for a month to cancel my contract and to which it had to take me to leave a review on hellopeter for someone to assist me in cancelling my contract. However, I have been notified that my account still shows OPEN on my ITC account , after a year of the contract being cancelled and also shows I am in the negative with vodacom, there is no balance to be paid, but it is currently blocking me from obtaining a phone contract. Absolutely the worst service there ever is.

Please sort this out ASAP.

I want this cleared from my name.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jul 2025, 07:59

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Jul 2025, 07:59

Official

Abigail D's updateReviewer Update

08 Jul 2025, 16:01

Kindly note that no one has made contact me within this regard - please sort this out immediately before end of week, and email me when you have resolved this.

Abigail D's update08 Jul 2025, 16:01

Reviewer Update

Kindly note that no one has made contact me within this regard - please sort this out immediately before end of week, and email me when you have resolved this.