worst service ever!!!!

I took out a contract back in October 2021 and paid 199.00 for the device only. The device had a 3 or 6 month insurance on that came with the device. Long story sort I lost the device Called Vodacom to do a claim. This is where everything went down hill.

The insurance that was on my contract showed this is for a J5 I had years ago and that contract was paid in full and I totally forgot about. That first needed to updated that I have a Samsung A32 on my new contract.

I eventually submitted the paperwork and then there was another issue. Insurance said that I can replace the same device. However the store stated I cant. The insurance only covers up to R2000 I think. I went back and forth with them eventually I got the same device. I then decided to take out insurance but a week later I called to cancel my insurance for months and months they continued to deduct money out of my account every time I called insurance it wasn't cancelled.

They had to listen to the calls but never updated me. This is the worst experience I ever had. My telephone bills was through the roof and I have records of me calling insurance. They put you on hold for 25minutes before asking you security questions they take your number in question and then place you n hold do security and place you again on hold you explain the query they place you on hold untill your airtime eventually runs out or until I don't have time to stay On the line and no one calls you back I requested so many times to speak to a manager then they dropped the line on you .

So months and months I've been struggling to cancel this insurance and getting my money back. I went to a vodacom store and they managed to get it cancel the insurance. I then decided to take this matter in my own hands.

I went to a vodacom store and they managed to get it cance**** REVERSED THE MONEY THE OWED ME! AND GUESS WHAT IM GETTING CALLS FROM THEM NOW. THATS FINE BUT THE FUNNY PART IS THAT I EVERTIME NEEDTO EXPLAIN MY ACCOUNT IS IN ARREAS. COS THEY OWE ME NOT THE OTHER WAYS AROUND, I SPOKE TO SOME ONE IN COLLECTINS TODAY TOLD HER A REQUEST WAS LOGGED AGAIN FOR THEM TO CALL ME ABOUT THE REFUND NOT TO MY CARD BUT MY VODACOM ACCOUNT

IM writing this review in the hopes that someone will resolve this issue. I wanted to be compensated for the stress the telephone bills and my time I spent.

THIS CONTRACT NEEDS TO BE CLOSED IM NOT PAYING FOR ANYTHING ANYMORE IM SO DONE

OH AND BEACUSE OF THEM MHY CREDIT RECORD IS MESSED UP!