Worst service ever

Vodacom has been nothing short of a nightmare to deal with since January.

To start, I have been continuously billed for fibre that I do not even have installed. After countless phone calls and multiple service requests, Vodacom finally admitted that they cannot provide fibre at my residence—yet they had no problem charging me for it month after month.

I was promised that my account would be credited and everything resolved. However, by the end of February, I was billed yet again for the same non-existent fibre service. At that point, I had no choice but to reverse the debit orders for January and February just to stop paying for something I don’t have.

I then went into a Vodacom store and made a payment specifically for my cellphone account. Two weeks later, my lines were suspended due to “arrears”—because Vodacom failed to allocate my payment correctly.

Once again, I had to go through endless calls and log service requests, and still no one could allocate a simple payment. It is absolutely shocking that something so basic can take over a month to resolve.

Now, to make matters worse, my contract is due for cancellation, but I cannot cancel it because my account reflects arrears—arrears that exist purely due to Vodacom’s own incompetence.

This is not just poor service—this is outright unacceptable. Billing customers for services not provided, failing to correct errors, and then penalising the customer for it is beyond frustrating.

Vodacom has proven to be unreliable, unhelpful, and completely disorganised. I would strongly advise anyone to think twice before dealing with them.