Worst service ever

Im currently receiving the worst experience from Vodacom,I paid them a week ago 26/10/2021 to cancel their contract cause I don’t want anything to do with Vodacom anymore,only today 02/11/2021 they forwarded my pop to accounts for me to get a paid up later…the agent who was assisting me requested for the pop on the 26/10/2021 after numerous calls and emails only today she told me she is going to send the pop to accounts for me to get a paid up later….I had to push and push to get feedback from her.it’s the worst!!!!!