MB
Mark B

1 reviews | Active since May 2022

07 May 2024, 11:03

Worst service ever

Worst service received, i asked to speak to the team leader or manager named Neo and was refused on three attempts. Spoke to the consultant as the questions they asked dated back two years which i did not remember and failed there checks. I asked if i could redo or whether i could send my details.

i was told to go to a vodacom store who directed me to the call centre

at this point no one wants to assist me with my sim swap.

secondly i bought two sim cards of which where already registered so money wasted as well

Assisted by Veronica 07.05.2024 @ 8:38 am

0
Replies (1)
Vodacom
Vodacom's reply07 May 2024, 14:23
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team