Worst service ever

I still feel like a 2 star is too much ..after almost 6 weeks of lodging a claim ,with no communication from vodacom ..I had to call them do follow up I did everything they wanted me to do ,asked me to go to police station ,mind you I still had to call them to find out what's the status of the claim ..I spoke to almost all of them Muriel was the worst as she never responded to my emails ..so after 6 weeks I called again only to be told the claim was denied because the date was edited ,the are affidavits and ITC numbers ...think twice before taking this useless insurance .