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Candice D
1 reviews | Active since Apr 2020
01 Dec 2023, 07:41
Worst service ever.
My phone was sent in 8 months ago under insurance to be repaired and I am still waiting. Everytime i phone they say they will phone me back and they never do. 3 times the phone has been sent back and its never repaired nor will they replace it. Ive gone in to the store and i still get nothing out of them. 8 months of paying extra insurance for a phone i will probably never see again
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Vodacom's replyOfficial
01 Dec 2023, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2023, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Candice D's updateReviewer Update
10 Dec 2023, 05:55Still no phone. Just an sms saying it has been booked in for repair.. This is the 4th time I've received this message. At this point i think i should be getting a refund of all my insurance ive been paying these last 8 months.
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Candice D's update10 Dec 2023, 05:55
Reviewer Update
Still no phone. Just an sms saying it has been booked in for repair.. This is the 4th time I've received this message. At this point i think i should be getting a refund of all my insurance ive been paying these last 8 months.