Worst service ever!!

I have put in a request to move my Fiber from one address to my new address. They said it will take 30 DAYS, but that someone will contact me before to arrange the move and to send me documents.... this never happened. I then after two weeks decided to cancel my Fiber as I was paying for something that I was not using and had to wait 30 days for it to be moved.,

I have put in a request for cancellation of my Fiber on 01 February 2021 via the call center. A few days before the debit order was to go off my account I phoned the call center again asking if the cancellation was in place and if Vodacom will deduct from my account. The lady I spoke to specifically said that the cancellation was done and that there will be no deduction for Fiber from my account, however this was not the case and the money was deducted from my account on 01 March 2021.

On 02 March 2021 I contacted the call center once again to request that my money be returned to me as I did cancel, I received reference a number. Since the 2nd I have contacted the call center on multiple occasions, and everyone keeps telling me they will email the person that is handling my case so that the person can give me feedback on what is happening. To date I have not received any feedback. Phoned again on 11 March 2021, person said that he could not reach the back office personnel and he cannot assist me because it has not been 10 days (only 9).

Phone again today, lady kept asking if I received any response... why would I phone if they are responding? Anyway I asked to speak to the manager. The lady said she will have the person that is working on my case phone me back today... closing time and no one phoned.

I have also now sent two request via email and have no response except for your ticket was updated and it is now showing open.