SM
Su-Mari Mostert

1 reviews | Active since Jul 2019

18 Nov 2022, 14:45

Worst service ever!

Wanted to cancel our contacts which we took out in jan 2020. Went in to vodacom vaal mall branch just to be told that one of the phones (which we got on the same day) contract only ends in march. Which means that the one phones contract perios extends to 27 months. Enquired about it with the consultant which got extremely rude and kept on saying that its not 27 months from jan 2020 to march 2023. Clearly they made a mistake but instead of tryin to solve the problem humiliated and threatened my husband and turned a simple mistake on their side into a racial issue on ours. Never have I ever been treated this way. I wil never in my life take out any cellphone contract ever again. Vodacom vaal mall really needs to take a look at what the company stands for and how they treat loyal paying customers.

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Replies (1)
Vodacom
Vodacom's reply19 Nov 2022, 11:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team