CV
Christiaan V

1 reviews | Active since May 2026

25 May 2026, 19:10

Worst service ever

Where to start, on the 22nd of april, i signed up for vodacom fibre (new line). Weeks go by where i had to continuously phone vodacom for feedbaxk, every single time I was told a different story. Then they said they migrated the lines or something and i have to cancel and re-apply for a new fibre contract. This firstly affects my credit score as Vodacom did a credit enquiry twice for the same product. Then an increased price because they are using Vuma fibre. Up until today my fibre is still not installed. I had an appointment scheduled for today. And no one pitched. No call nothing. I had to phone vodacom for an update and guess what! They don't know!! What a complete waste of time. I had to take time off work to attend this appointment and no one shows! And no one can tell me when they are coming. I am at wits end! I am so reluctant to continue dealing with Vodacom! Even when i message their support line on facebook, i only get well get back to you. And guess what again. Thry never did! I am disgusted with the way they handle their clients. Not one person knows what to do. What about stand up from your desk. Get in a company car. And come install my fibre!! Termination box is ready. Come and plug in your ONT box and connect my router. Or give it to me so i can do it myself! So i really hope this review gets to someone who actually gives a damn about their business.

0
Replies (3)
Vodacom
Vodacom's reply26 May 2026, 07:57
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CV
Christiaan V's update26 May 2026, 10:51
Reviewer Update
Still no feedback!
CV
Christiaan V's update27 May 2026, 11:25
Reviewer Update
Another day later, received a phonecall with no immediate resolution or action plan.