Worst Service Ever

I had a Vodacom contract and ended in March 2021 .

I emailed their customer care department the cancellation as requested on the 4th of Jan 2021 and then followed up on the 18th of Feb 2021 stating that I havent received a confirmation of cancellation .

The debit orders stopped so I assumed it was cancellated until I checked my credit report and I stated I havent paid them for the last 6 months .

I have tried to contact them through the contact centre and over the last 3 days and at this point haven't spoken to anyone .

I am in shock by the lack of service and the poor customer experience .

Im trying to get a reference number as ICASA required this when lodging a formal complaint .