Worst service ever

They are not even worth a one star rating, we have been sitting without any fibre for a week now. After phoning them more than twenty times speaking to a different person every time. The one lady even said to us that our ticket has not even been issued, that we have a problem They have done nothing to help us and just keep promising that it will be escalated. We are still sitting with nothing with not even a answer of what can be done to rectify this issue. They have send no one out to come and look at our fibre box . I have never experienced such bad service in my life. They call their line customer care how can they even call what they do care.... they very quick to take your debit order at the end of the month but will not help at all with our isssues. I have no idea what to do as I work from home and permanently need internet.