Worst service ever
Absolutely terrible! I've been trying to get a new contract and keep my number, but no1. the porting alone was a complete disaster, being sent back and forth, with 10 people telling me 10 different things. Now when the port is finally through, the deal I wanted is expired. I was just told that I need to wait for them to investigate who gave me the incorrect information, which could take a month, why is that my problem and why should I be inconvenienced yet again, because of their faulty processes? It's sickening honestly. Can't get a simple thing done right the first time. When I ask to speak to a manager, the call ends abruptly, this happened thrice within 30 minutes! I am disgusted.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Dec 2023, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2023, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
17 Dec 2023, 13:51I would like to acknowledge and thank Olivia from the Hello Peter division, as well as the other lady (dont recall her name) who assisted with my complaint. You have both been extremely efficient and helpful, you managed to get my issue resolved, which I didn't think would happen. The only feedback I have is for your contact center, whether it be sales or customer service. They really need to be more consistent with their feedback and knowledge of processes. It's extremely frustrating to have each person give you a different response to the same query, not to mention, it's terrible for the company reputation. What happened to me was a result of that inefficiency and so my only request is that the gaps are addressed. It's great that people like Olivia and the other lady are able to retain clients and attend to their issues, but addressing the root cause should be the focus here. You wouldn't need to do so much damage control if you can prevent the damage.
's update17 Dec 2023, 13:51
Reviewer Update
I would like to acknowledge and thank Olivia from the Hello Peter division, as well as the other lady (dont recall her name) who assisted with my complaint. You have both been extremely efficient and helpful, you managed to get my issue resolved, which I didn't think would happen. The only feedback I have is for your contact center, whether it be sales or customer service. They really need to be more consistent with their feedback and knowledge of processes. It's extremely frustrating to have each person give you a different response to the same query, not to mention, it's terrible for the company reputation. What happened to me was a result of that inefficiency and so my only request is that the gaps are addressed. It's great that people like Olivia and the other lady are able to retain clients and attend to their issues, but addressing the root cause should be the focus here. You wouldn't need to do so much damage control if you can prevent the damage.