mS
marius S
1 reviews | Active since Nov 2019
01 Nov 2019, 16:20
WORST SERVICE EVER
The service is very pathetic they deducted my monthly amount with debut order on the 29 of October and on the 1st of November i needed to be loaded with my new Data for the month but they did not. When i phoned them and reported the problem they told me they will fix it in 24 hours time because my payment was not logged to my account,now i needed to pay for data and extra fees to do my business because they cant check on the system on my account and then just log it on my name.
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Vodacom's replyOfficial
02 Nov 2019, 11:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2019, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Nov 2019, 16:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2019, 16:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team