Worst service ever

I would like to formally report Vodacom as the worst service provider I have encountered.

Firstly, they are not transparent about the contract amounts that will be deducted from your account. I strongly advise against opening a contract with them.

On the 14th of March, I initiated an early contract cancellation due to the unsatisfactory service provided by Vodacom. The consultant, Mr. Nkosi, provided me with a quote and subsequently canceled it after we had a conversation over the phone.

I personally visited two different Vodacom stores. Unfortunately, the first two stores were unable to assist me as their systems were offline. When I finally managed to get assistance, I discovered that my quote had been canceled. , which led to unnecessary expenses related to fuel consumption as I had to repeatedly drive back and forth between locations in an attempt to pay the cancellation amount on the quote, only to find out that it had been canceled without my knowledge or consent, causing significant frustration and inconvenience.

I had to call in again, and Mr. Nkosi apologized for the inconvenience. He provided me with a new quote, which was set to expire in five days. I made the payment on the 28th of March, but as of today, I have not received any communication from Vodacom confirming that my cancellation has been processed. I have called several times, and now it seems they have blocked my number. I am still waiting for the manager and Mr. Nkosi to contact me.

I will withhold payment for my other number until Vodacom addresses and resolves the issues I am experiencing with my current contract cancellation. I expect them to provide a satisfactory resolution to this matter before I proceed with any further payments.