CS
Christel S

1 reviews | Active since Feb 2021

09 Jan 2026, 08:37

Worst service ever

In 2022 october I open a LTE contract for my house with Vodacom,2023 they January they phone me for a migration,the router is better and cheaper,I bring it under the agents attention that I just open a LTE contract 3 months ago,no mam,you can just cancel that one because this is a Vodacom contract,I phoned up and down,all they told me was that I will have to pay a premature cancellation for the other contract to be cancelled,all of a sudden no one knows who phoned me but the transaction shows on the system,they couldn't trace nothing,I payed Vodacom every month since that time 2800 per month...fast forward,2025 October I cancelled 4 contracts with Vodacom,now I only pay R389 for my main contract...it's January 2026 my bill is R2880,how the hell,I phoned Vodacom accounts twice this morning,I'm holding and holding with no assistance,I've send an email last week,no response...please think twice when opening any contracts with Vodacom,now I'm going to struggle once again just to get that account sorted out,the worst part is...they send this to the credit bureau and it shows on my credit report,that's the aim of businesses to place more people under debt review,than it takes the credit bureau months to take it off your credit report

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2026, 10:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team