Worst service ever
<p>I entered into a contract with Vodacom over three years ago; the account was extended by someone else who also took an IPhone 6s and an airtime package. The mater was investigated by Vodacom’s ***** department and they acknowledged that there was a fault on their side. I’ve been going to Vodacom since January and till today nothing has been resolved. They keep sending me these ridiculous invoices that I have now stopped paying. I’ve been trying to close the account ever since and I still haven’t found help.</p> <p> </p> <p>I complained in their internal system and the lady who responded said; “I can’t help you, I am just calling so that I can update my sheet".Still waiting for them to call me back.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
