1 reviews | Active since Jul 2016

04 Jul 2016, 15:21

Worst service ever

<p>I entered into a contract with Vodacom over three years ago; the account was extended by someone else who also took an IPhone 6s and an airtime package. The mater was investigated by Vodacom’s ***** department and they acknowledged that there was a fault on their side. I’ve been going to Vodacom since January and till today nothing has been resolved. They keep sending me these ridiculous invoices that I have now stopped paying. I’ve been trying to close the account ever since and I still haven’t found help.</p> <p> </p> <p>I complained in their internal system and the lady who responded said; “I can’t help you, I am just calling so that I can update my sheet".Still waiting for them to call me back.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 17:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team