jL
john L

1 reviews | Active since Apr 2015

13 Jun 2016, 09:14

Worst service ever

<p>Please do not use Vodacom ever. I have changed my Cell phone package 3 months back to a cheap contract of R 79 per month. I have phoned them numerouse times and no response from them. They still deduct R 1000 from my account every month. Even if I call the the operator admits that there is a problem but nothing happenes or no feedback on when they will reverse the payments.</p> <p> </p> <p>Please do not use them ever.</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2016, 15:00
Official

Dear Customer

As per the feedback received from the Contract Billing team, their office has been in contact with you and attended to your complaint.

Regards

Roderique Lategan