Worst service ever

<p>I would like to share mybad experience with Vodacom. I had taken my phone to Garden Route Mall in order to get a Samsung Free Screen Repair. I asked the man who helped me to make sure that it will not cost a thing and that the phone was still under guarantee. He confirmed this. I walked out of the store with no paperwork and only realised later that I should perhaps have got a jobnumber of some sort. Suddenly I received an sms saying that the phone will cost R1718. i immediately contacted them on which the response was abruptly that I missed the guarantee date with one single day! The more I explained that it was impossible the more adament the man became. He told me he would ask Head Office to contact me. After 1 I had not heard of anyone. I contacted him again on which he told me that he had asked them twice again to contact me. I then contacted them myself. The *********** woman to whom I had to take the matter up with was totally ******** and promised to phone me back in 10 minutes. at 5 to 5 o'clock I contacted her again. Hours had passed since. She was so *********** and directed me to another department. I contacted this department on which I found out that it was simply a number of another branch. So how I will get my phone and what the outcome will be is still a mystery to me. I have been a loyal customer for many years and bring in more than R1000 p.m as customer. I am soon due for an upgrade and I am telling you this, I will surely not be a client any longer nor recommend them to anyone</p>