Worst Service Ever.

<p>I absolutely have to express my frustration with the Vodacom 4U Shops. I didn't just receive ********** service at one branch, but two. Today I've had enough. I acquired a cell phone from Vodacom 2 years ago. Recently my charger port just moved into my phone, and I needed to hand it in for repair. So I went to my NEAREST Vodacom Branch, which was Jakaranda Centre's one, and they told me that I have to hand in the phone at the branch where I bought it, because Blackberry's have an encoded ID on them. So when I finally could take some time off to go to this branch to hand in the phone, the lady told me that I didn't have the necessary documentation she needed, so she couldn't take my phone. And also that there is no such thing as an encoded Blackberry ID. So strike one, was that Jacaranda Branch's Vodacom employee ****. So I got the necessary documentation, to which I had to take more time off to go back (seeing as I'm not taking ANY chances at Jacaranda again), WITH the necessary documentation, where the lady informed me that their systems are now offline, and that she can't assist me. So they didn't take my phone. Strike two. (Seeing as all the other employees were busy on their computers). So after 3 months of struggling with this, I went back once more, to try and hand in the phone. Here was a very polite young man, who assisted me. But who NEVER asked for the documentation, and who also filled out the request MANUALLY - meaning NO COMPUTERS WERE NECESSARY. And guess what? Today I'm waiting 2 weeks now for my phone to come back. I have phoned multiple times to enquire what the progress is (seeing that I NEVER received sms's to tell me what the progress is, after they said I would), and twice none of them could give me a straight answer, except that THEY ARE STILL BUSY. I am absolutely irritated. Shame on you!! I am literally 2 seconds away from changing my contract to another network.</p>