Worst service ever!!

<p>I upgraded my contract in March 2016, I decided to take the Huawei P7 smartphone. Round about December 2015, the device started losing signal, not receiving calls or making call, but all the data services is working correctly. I took the phone to a vodashop in Centurion to enquire about this problem. After that I took the Phone to the vodashop in Kollenade. After being assessed at the ARC, the quoted me for a replacement unit R3200-00 because their is scratches on the device and this is seen as physical damage. &nbsp;</p> <p>&nbsp;</p> <p>Has nobody at the ARC centre ever has a scratch on their phone???&nbsp;</p>