Worst service ever

On the 28th of March my husband's cellphone had no network. We contacted vodacom and were advise that it was due to his upgrade that he had done the day before. We advised them that we had not done an upgrade. We advised them that we only use the airtime on that number to convert to data therefore we have never done an upgrade on that number. They advised that they will get back to us. So they called us back and said that it was ***** and that we should not worry they are sorting it out. Then they called us back and said that they have sorted it out and they did the reversal and we will not be debited. To our surprise we were debited on the 25th. We called them back and they said it was because we did not submit an affidavit which we were never asked for. they advised that they will listen to the calls and get back to us. They called back and said that they could not get hold of the person who told us that the query was resolved. Then they advised that they will call us back. We were not happy so we posted on their Facebook page they rep**** and called us back and said they will see and get back to us. They asked us to give them 48 hrs. This was on the 28th of April, so today I posted again. I made it quiet clear that I am handling the matter and they should contact me. Which my husband also told them. Today they contact my husband after another Facebook post, while he was sleeping as he works shifts. Then I reposted stating that I am dealing with the matter as he works shifts and I am available all day. So thanks for disturbing him. Since then I have received no contact from vodacom. What disgusting service you provide. Let's see if you even respond to this complaint.