Worst service ever

My contract phone keeps on indicating searching and I am unable to use it Apple 5. I went to the top branch and the technician referred me to the main branch in the mall. I was there at 9am and received a ticket at the front door and that was it! I stood around for 30 minutes without being acknowledged. Staff that started working at 9 took their time getting to work stations and sat for at least 10 min before calling any customer. Obviously their is no managing of staff hence the poor service! I left after 30 minutes and still no acknowledgement and no working phone. The sooner I can get out of my contract the better. Enough of monopolies!!!!