Worst service ever !!!!

Good day to whom this may concern I have been a customer of vodacom for over 10 - 15 years. One of your staff told my daughter about your fibre wifi which I was very interested in getting . The lady she spoke to told her if we are customers of vodacom it will go quick as I have a contract with you. I have a spotless 100% excellent track record by Vodacom for over 10 years 15 years if I am not mistaken. She said to my daughter it will go quickly if we have a contract with vodacom which I have, but if it's a new customer its going to take long. I sent my application through to her yesterday afternoon and she let me know she got my application. When my daughter inquired on my behalf why have I not received any feed back on my application she was told it will take 7 days before I will have an answer. For a customer that has been a very loyal customer of vodacom for so many years to be treated like this is totally unexceptable. Why does your staff lie in the first place just to get contracts to come her way. I think this is very very unprofessional. I have never in my life skipped one payment on my vodacom account. And this is how I get treated to give your company more business. This is a slap in the face. The lady's name is Marccia and her contact details are + ********** 4396. Here is the conversation between my daughter and Marccia she is does not even apoligise for telling lies just to get business her way.:

2019/04/14, 14:33 - Messages to this chat and calls are now secured with end-to-end encryption. Tap for more info.

2019/04/14, 14:32 - +27 81 ********** : Hi mam it's marccia from vodacom Fibre

2019/04/14, 14:33 - Kathleen♡: Hi Marccia

2019/04/14, 14:33 - Kathleen♡: So its free installation, 3 month free and a free router correct?

2019/04/14, 14:34 - Kathleen♡: We want the 20 meg line please

2019/04/14, 14:35 - +27 81 ********** : <Media omitted>

2019/04/14, 14:36 - +27 81 ********** : Yes mam.... Please find the attached application form. You need to sign it especially page 4

2019/04/14, 14:36 - Kathleen♡: Ok thats perfect and your email address please

2019/04/14, 14:36 - +27 81 ********** : **********

2019/04/14, 14:37 - Kathleen♡: Perfect thank u

2019/04/14, 15:14 - Kathleen♡: Hi Marccia my fathet has fulled in the form and I have sent it through to your email address thank you so much for your help kind regards

2019/04/14, 15:15 - Kathleen♡: Can u let me know please if you have received the email ?

2019/04/14, 15:26 - +27 81 ********** : I have received the application. Thank you

2019/04/14, 15:30 - Kathleen♡: Its my pleasure thanx again

2019/04/14, 15:30 - Kathleen♡: ??

2019/04/14, 15:33 - Kathleen♡: How long does it take before we know do u know kind regards

2019/04/15, 10:01 - +27 81 ********** : Good morning

Kindly confirm your home address for me because I can't pick up number 25

2019/04/15, 10:01 - +27 81 ********** : 24

2019/04/15, 10:02 - Kathleen♡: Good morning 24 lamanzi street reyno ridge wirbank

2019/04/15, 10:03 - +27 81 ********** : Is it a stand alone house or in a complex?

2019/04/15, 10:04 - Kathleen♡: No its stand alone in a street

2019/04/15, 10:13 - Kathleen♡: Did u find my address now?

2019/04/15, 10:15 - +27 81 ********** : Not yet.... I just want to pick it up from our system

2019/04/15, 10:15 - Kathleen♡: Ok no problem thank u

2019/04/15, 12:20 - Kathleen♡: Good afternoon Marccia do you have any news for us yet

2019/04/15, 12:39 - +27 81 ********** : Not yet mam

2019/04/15, 12:39 - Kathleen♡: No problem just Kathleen??

2019/04/15, 13:32 - Kathleen♡: Hi there how long does it normally take before we can have an answer? Didn't you say if his a customer there is no credit checks? How come we waiting so long for an anwer

2019/04/15, 13:32 - Kathleen♡: Answer sorry

2019/04/15, 13:39 - +27 81 ********** : I submitted the application today

2019/04/15, 13:39 - +27 81 ********** : Normally it takes 7 working days

2019/04/15, 13:39 - +27 81 ********** : <Media omitted>

2019/04/15, 13:40 - Kathleen♡: I know that is not true my father had vodacom contract for years ussaully 30 minutes why so long now?

2019/04/15, 13:41 - +27 81 ********** : <Media omitted>

2019/04/15, 13:42 - +27 81 ********** : I am not always in the office.... I am mostly in the field

2019/04/15, 13:48 - Kathleen♡: Thank u so much.

I am not trying to be funny but I opened a new contract a mtn brand new account didnt even take my husband 20 minutes you want to tell me an exsisting customer of over 10 years needs 7 days to approve another contract on his name wow that's a bit hectic don't you think ? Saterday you said if the person is an exsisting customer it goes quickly now I got my father to do it for me and now you telling me I must wait 7 days. No I think I will rather look for someone elsr then. You didnt say we going to wait a week you said to my husband if the customer is an customer by vodacom it will be quickly 7 days in today's life is reducilious. I think my father should move his business to anothet network provider this is nothing more then a slap in his face his never ever in his life been late on one payment. I think you must cancel this application if I had known we going to wait so long I would not have bothered

2019/04/15, 13:55 - Kathleen♡: Have a good day further [04/15, 14:05] Marccia: OK mam I will cancel the application [04/15, 14:06] Kathleen♡: Better we go where people treat their customers better this is terrible service I will make sure my father takes this further

Is this how vodacom treats their customers please explain this to me? I will put this on Hello Peter to make sure other people do not get treated the same way