worst service ever

I had a contract with vodacom, was unable to pay for a couple of months and when the credit control phoned me i told them i'll be expecting a lump sum so i can settle my arrears, then my line was disconnected and then a month later i phoned the call center and was advised that my account was with their legal department which is impossible to get through to, was given an amount to pay for my account to be closed, so i paid and then my line is still disconnected and no on seems to know whats happening, the call center is as useless as well their stores reps don't know anything other than looking at their screens and telling me the account is still with legal, they can't call them or atleast give me their legal team's numbers to this day i still don't know what is happening.Worst service ever