TJ
Tasneem J
1 reviews | Active since Mar 2019
28 Mar 2019, 15:19
Worst service ever
I spoke to all of the below agents Unathi mnqanqeni. . Shaun shezi. Ntebaleng motaung. Thabang MOJOkeng. And no one was interested in helping me. The service was disgusting. I would like to cancel my contract with immediate effect!! I tried canceling and the agent told me to call back in a week then she can tell me if I can cancel. No one even listened or tried to resolve my query. I was incorrectly debited for R4300 and they have the audacity to tell me I have to wait 7-14 days to get my OWN money back!! Worst service I have ever received. I wont recommend vodacom to my worst enemy
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Replies (2)
Vodacom's replyOfficial
28 Mar 2019, 15:28 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 15:28
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Mar 2019, 17:40Dear Tasneem,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply28 Mar 2019, 17:40
Official
Dear Tasneem,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,