Worst service ever

Vodacom has the worst customer service ever. Last year my husband was offered an upgrade with a laptop & data. After an month of him not hearing anything he phoned vodacom telesales and was told there is no stock. Yet no one ever phoned him or informed him in anyway. So he told them to cancel the upgrade and to cancel the contract completely. Beginning of January he checked his vodacom bill in detail and discovered that he has been paying an extra R75 per month. He them phoned vodacom and was told that the data contract was never cancelled. So vodacom cancelled on that when he phoned. He was then told by the telesales department that all the money from last year March till Jan will be refunded back into his account within in 14 working days. On the 1st of Feb he phoned again as no credit was reflecting on his account and then he was told by an supervisor that because the data was allocated to the contract he will not be refunded! This is absolute bull!!! He has already contacted Cell C to move all his existing contracts and mine as well over to them. You have got 48 hours to refund that money or VODACOM will be loosing R525 + R500 = R1000 pm & i will be reporting VoDacom to the OMBUSDMAN!!! Contact Stephen on ********** 524 or myself on ********** 566.