Worst service ever

I recently app**** for a Vodacom contract online. Nadine from the call centre called to process the deal. Her system failed in the last step and she later left a voicemail stating that the application was declined. I phoned another 4 times in the next 5 days to find out why. 3 weeks later and I'm still waiting for a call. <br> <br> I eventually decided to go to ZaMobile (vodacom) at Blairgowrie Plaza where Danielle helped me. After giving her bank statements stating I spend 3 times more monthly at vodacom then the interested contract and that it's a mere 2% of my salary she promised to follow up and process in 5 days. I struggled two weeks (5 calls with no call back and 2 store visits) before I finally lost my temper. I then received an sms from Danielle stating that she can't release the declined to query after she told me 2 weeks before it had been done and i was on a waiting list for reconsideration. <br> <br> Can someone please explain what is going on and why no one can assist in getting a contract? I've been with Vodacom for 15+ years and spend enough monthly to make a downpayment on a car. I will be looking at competing service providers that actually wants my business.