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GV
Gerhard V

1 reviews | Active since Jan 2018

07 Jan 2019, 11:45

Worst service ever

I have been a customer with Vodacom since February 1995, have never changed my number, have always paid my bills but I am fed up with their service. I have been trying for the last 6 weeks to get clarity on my account for the following reasons : With my last update 2 years ago (Red VIP) I was informed that my bill will never exceed R2100.00 pm, unlimited data, etc. What a joke!!!!My account is averaging R2800.00 pm. With my last visit at a Vodacom shop, the consultant agreed that there is a problem and will get back to me. 3 months later, still NOTHING. Another consumer *******!!!My contract is up for renewal, thanks to your **** support, I will find another service provider!!!!!!!

0
Replies (4)
Vodacom
Vodacom's reply07 Jan 2019, 13:42
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

GV
Gerhard V's update07 Jan 2019, 14:27
Reviewer Update
Well at last. Thank you, I am awaiting your call, hopefully still today !!!!
GV
Gerhard V's update11 Jan 2019, 14:59
Reviewer Update
5 Days later, Still no call from Vodacom!!!!!!!!!! What more can I say. PATHETIC the one lie after the other. No contact numbers are available on the web side or on the statements for the public to report dissatisfaction to management. That alone speaks for it self's. I am done with Vodacom. I will make contact with my Private banker to reverse the debit order payment that was taken in January. Shame on you Vodacom,
Vodacom
Vodacom's reply15 Jan 2019, 11:59
Official
Dear Gerhard, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Ashwin Abdurahman Consumer Website Team(SA)    

Best regards,