MH
Michael H

1 reviews | Active since Dec 2018

28 Dec 2018, 14:12

Worst service ever

I cancelled my contract with Vodacom in April and have been debited, refunded and then debited again for about 5 months now. Its a pesky R31 being debited but it is beginning to add up. I've spoken to probably 15 agents and 3 or 4 team leaders about this but to no avail. The money is supposedly being debited for 250mb I got on promotion along with a free tablet i got with my phone. I have paid up my contract before the 2 year period and cancelled it, thus ridding myself of all debit orders as confirmed multiple times on my first few calls. I am now fed up and almost helpless and would not recommend this network to my worst enemy. Please help!!!!

0
Replies (3)
Vodacom
Vodacom's reply28 Dec 2018, 14:40
Official
 Dear Customer, 

We are glad to hear of the service that you received. 

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. 

Regards 

Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Dec 2018, 14:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Dec 2018, 15:56
Official
Dear Michael, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    

Best regards,