WORST SERVICE EVER

Good day,

Once again another terrible service at this same Hillside Mall Vodacom shop.

My phone just went off on Thursday Night. So i took my phone to the above mention Shop on Saturday. The lady said my phone will be at the repairs by Today(Wednesday). So i haven't received any job card number or so to trace it on the website. I phone Vodacom repairs ********** and guess what my phone is not booked in. So i phone the shop and my phone is still there, they said someone did send anyone to pick up the phone. Why they don't phone RAM to pickup the phone and send it to repairs. Why waiting??? And they didn't inform me anything.. My phone is 5 months old. Is this the kind of service we received. As you can see i did have bad service previously with this exactly the same shop as you can see the previous emails that was send.

And the previous complain was not even sort out as what i sign on the papers the day when i received my Phones. I was signing for a 1 x new contract and 1 upgrade but that was not even given to me. Only the upgrade. So complain just went dead and i saw i must pay extra for the phone but not a new contract was received and not even 1 call to update me what was happening on that contract.. And that was the deal of the 2 x Sony's phones for R499. with a new contract.

Really?