WORST SERVICE EVER!!

After numerous complaints about my wireless wi fi device that was cancelled on the 31st July nothing was done as yet .. I will just receive a call after they get the Hello Peter report to say it will be followed up and contact me but there after nothing happens. I never got such bad service from Vodacom not just the cancellation department but even the 2 Vodacom shops in Witbank it is to much effort to assist a client and while you standing and waiting for ages to get assistance you can see al the people around you are not smiling but frustrated. I am going to stop my debit order and will only pay my cell phone and 3G account until this wi fi is sorted .. my account need to be credited and as PREVIOUSLY mentioned I am unemployed I DONT have the extra unnecessary funds to pay for a device I DONT USE! I need the area manager of Vodacom to phone me to get this sorted I am fed up since end of July and a cancellation is still not closed off???!! How does it work??!!