WORST SERVICE EVER!!!

THE WORST SERVICE EVER!!!

Out of all the service providers available I chose vodacom to start a new contract. I went to the vodacom chatz store on Friday to get my wife a gift for her birthday and was assist by Jody who used her ultimate sales s****s and sold me a device that I still can not use to this day... 4 days later.

When purchasing the handset she said in 2 hours the phone can be switched on and ready to use. When my wife arrived home 5 hours later the SIM card was not active yet. We waited until the next morning and after it still not working went into the store to have it sorted.

When at the store we waited so long to be helped and eventually Rushda stepped forward who was of no help at all. She promised the SIM card will be working in 2 hours and that she Will call me back in 2 hours. Left the store just to return 3 hours later because Rushda never called back and I was then told that it's a system issue which I didn't see anyone else have. Surely if it was a system issue all the people who signed up should have been queuing for the same reason I was.

Further to this I was sent an SMS that it would be fixed in the course of the next day (day 3) as they logged a call with the activation team and have escalated it. When calling Rushda herself had no idea about the SMS that was sent to me and again promised that it would be fixed in the course of the day.

I then received another SMS saying my request was logged and on day 4 got an SMS that the escalation has been closed. When calling the store they again didn't know what was happening as the SIM card was still not working and was now being assisted by Ricardo who also could not fix my problem. We are slowing heading to day 5 and the device can still not be used because should I attempt to put in a different SIM card, well we all know what happens.

During all of this I have requested to speak to a manager and have not heard from one at all. NOW I WANT TO CANCEL THIS CONTRACT AND GIVE THIS DEVICE BACK.

CALL ME BACK NOW TO ARRANGE THIS!!!