TM
Tirelo M

1 reviews | Active since Jun 2018

06 Jun 2018, 12:17

Worst Service EVER

My phone was due for an upgrade on the 1st of May 2018. I ordered the phone online (17th May) as I didn't have time to go to the shop and get my new phone. A consultant called me the next day to confirm the deal, and to release my phone. My phone didn't arrive the next day, like they advertise their speedy delivery. I called a consultant a week later, and was informed that my original order had been cancelled... I WAS ****SSSED!!!!!!!!! I was so angry... the consultant had to re-order my phone, and told me I will receive it within 2 days. the phone didn't arrive WITHIN THOSE 2 DAYS... I had to call them again and was transferred to about 3 other consultants. eventually, I was put through to the Delivery department, and was informed that they currently had no stock for my phone.... how was I supposed to know that there was no stock?????? nobody informed me that there was no stock. This is the woooooooorst service I have ever experienced in my life.!!!!!!! I want my phone ASAP VODACOM!!!! Make a plan!!!!!

0
Replies (1)
Vodacom
Vodacom's reply06 Jun 2018, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team