1 reviews | Active since Jun 2018
Worst Service EVER
My phone was due for an upgrade on the 1st of May 2018. I ordered the phone online (17th May) as I didn't have time to go to the shop and get my new phone. A consultant called me the next day to confirm the deal, and to release my phone. My phone didn't arrive the next day, like they advertise their speedy delivery. I called a consultant a week later, and was informed that my original order had been cancelled... I WAS ****SSSED!!!!!!!!! I was so angry... the consultant had to re-order my phone, and told me I will receive it within 2 days. the phone didn't arrive WITHIN THOSE 2 DAYS... I had to call them again and was transferred to about 3 other consultants. eventually, I was put through to the Delivery department, and was informed that they currently had no stock for my phone.... how was I supposed to know that there was no stock?????? nobody informed me that there was no stock. This is the woooooooorst service I have ever experienced in my life.!!!!!!! I want my phone ASAP VODACOM!!!! Make a plan!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
