LN
Lionel N

1 reviews | Active since Dec 2015

30 May 2018, 18:37

Worst Service Ever

Shame on you Vodacom... How pathetic have you become that you have to steel from the minority. Small amounts at a time via "So Called Data Usage" This while connected to a wifi service with UNCAPPED DATA USAGE. 200MB Data and R100.39 Airtime within minutes. To Sweeten the DEAL.... Your CALL CENTRE OPERATORS claim the problem to be my side and when they are unable to answer my questions conveniently drop the phone in my ear to avoid incriminating themselves any further. Shame Shame Shame.... Hope you feel satisfied. We as a country should stop looking for people like the Gupta's but rather start focusing on Companies like you... I am yet to receive a call back from you regarding the matter. I will rather not get my hopes up in this regard as I doubt it will ever happen.

0
Replies (2)
Vodacom
Vodacom's reply30 May 2018, 20:51
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

  1. Regards
    Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Jun 2018, 12:45
Official

Dear Lionel

As per our discussion, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,