WORST SERVICE EVER!!!!!!!!!!!!!

Hello,

Vodacom must surely be the worst service provider in South Africa this will the third time that I'm reporting this matter! I took out a contract with on there online service, it was a Iphone 6 on there m+ deals, a deal that suited me perfectly afetr receiving the device it had a software problem and because the phone was still under warranty I send it back to the 3 months ago...

After sending the phone back all I wanted was a new phone! but that was not the case, have called there online services probably 30 times and nevr receiving a clear answe. I have spoken to Ashley Leonard and a few others but like I said they never give me a clear answer as to what is being done or what they are going to do. They always blame the admin department in saying that they send the review to them and are awaiting on there response, now tell me how long does it take to replace a phone that you send me that was faulty?????? Vodacom is very very very quick to take ones money but there service towards loyal clients like myself are extremely pathetic. I s has and still is the worse service I have ever received from any company. How can one pay 3 months for a phone that I don't even have?? Now days when I call Ashley Leonard he avoids my calls and I stay on line to wait to talk to him for at least 10 to 15 minutes!!!

In this week Vodacom cancelled my contract without my authorization resulting in me losing out on more than 150 minutes and 600+ sms's.... Till today Vodacom has not contacted me on this matter, I have only received an sms saying they will contact me... Again making false statement and promises!!!

Vodacom you have lost my trust and respect for treating me like a ******** after taking my money and providing me with no service!!!! Worst service provider in South Africa by far!!!