Worst Service ever

I had a very disappointing experience at Vodacom The Glen Mall.

I went in for a simple SIM swap and came fully prepared as a foreign national with my valid passport and 3 months’ bank statements. Despite providing all required documents, the staff kept asking for additional information without clearly explaining what was needed.

The process felt inconsistent and frustrating, as the requirements kept changing. What made it worse was the attitude from the consultants — they were dismissive, unhelpful, and showed little patience.

While other customers were being assisted quickly, I was left waiting with no clear resolution. In the end, I was told they could not proceed with the SIM swap, without a proper explanation or any effort to escalate the issue.

This experience felt unfair and unprofessional. A basic service like a SIM swap should not be this difficult, especially when all documentation is provided.

Very disappointing service.