WORST SERVICE EVER!!

Vodacom has by far got SA's worst service award according to me. No customer service. Might as well speak to a pre-recording. I work for a company who has now for the last 6 months paid my salary late (as many companies in SA currently). This resulted in reversed debit orders and very high bank charges to me which I had to recover out of pocket. When my account was handed over to Vodacom's collections department I make arrangements to settle instead as I don't really need this number and with their new re-activation (BSh*t #1) of R350 odd I actually did not consider re-activating. But this was never confirmed with the IN WRITING and they just went ahead and cancelled my contract because its inactive (BSh*t #2). Then I get requested to pay settlement of Outstanding balance, hardware balance (both understandable) and subscriptions (on a prepaid contract???) and they don't even give this to you in vouchers. So they are taking money for airtime I am not getting?? And I am loosing all the build up airtime because they think they can do whatever they want. A consultant phoned me to say I overpaid and then when I follow up they have passed a debit and won't refund me my overpayment.