WORST SERVICE EVER

I have a limit on my airtime and on the 12th I got a sms from Vodacom. Telling me I had been softlocked due to going over that limit. I had not received any other sms telling me that my data was almost done or that it was finished which I have asked to get. I phoned the call center on the 12th and was told I had sent R179 in data. And they were logging a call with the tech department. And I would be contacted in 48 hours. Nothing happened. Phone on the 15th same thing. Now its the 27th and it's still not sorted out. There system didn't work and they have *****ed me over and I can't get any decent service from them after years of loyal service they can't that responsibility for there mistakes on there system. And the call center service is the worst ever. 16 days and my problem is still not sorted.