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refilwe M

1 reviews | Active since Oct 2015

15 Oct 2015, 14:05

Worst Service Ever

I don't know where to start... i am so disgusted and frustrated from the service i have received from Vodacom.<br> <br> First of all they employ people who cannot take simple instructions. i requested a change of debit order date from Vodacom. i asked them to change the date to the 8th of every month. what did they do made it the 10th of every month. now i am under the impression the money has been paid to them to my surprise i am in arrears. how do you get that right? then i get a call from another consultant we make arrangements for them to debit the amount in arrears on the 8th of October. guess what they debit an amount we did not agree on. to top it all of they decide to change my banking details. i never changed my banking details or ever used standard bank. now please tell me of all the bank charges i have incurred from this and the overdue amount where must I get all that money from? the worst part is for me to try and call you back at your call centre as ****ed off as i am i have to do some stupid voice recording before i get assistance. and your stupid recorder keeps on telling me it cannot recognise my voice!!! i hope you sort this **** out!!!!!!

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2015, 14:40
Official
Hello refilwenm,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team