VN
Venique N

1 reviews | Active since Jan 2018

12 Jan 2018, 09:34

WORST SERVICE EVER

Vodacom is by far the worst service and company I have EVER had to deal with!!!! Been trying to change a simple debit order date for the past 4 months but Vodacom seems to *********** to handle this request. As a result of this i am now paying fee after fee because of debit orders that are not going through! After this unsuccessful task of the debit order date, I phoned to get a cancellation quote. The *********** lady on the phone then said that she would phone me back on the 4th of January. Well, here I am on the 12th of January still waiting for that call. NEVER again will I go near anything that has to do with VODACOM!!!!!!! WORST SERVICE EVER!!

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2018, 10:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Feb 2018, 16:30
Official

Dear Venique Niemann,

I do apologise for the delay in response.

We've tried calling you a few times but failed to reach you.

We've sent you an email and await your response.

Regards,

UW

Best regards,