Worst service ever

I constantly battle with all forms of interaction with Vodacom - from the mobile app to the call centre to the web site. Their systems rarely work, are not integrated. Call centres are not equipped to provide proper assistance or advice. I am due for an upgrade but they are only able to inform me of special offers and not of the most suitable contract for my average usage. Last week, it took me 3 days to purchase data on the app which then took my money but didn't load the data - spent half an hour on the line to the call centre to rectify. The best is that their service rating system tells you to rate them from 0 - 10, with 0 being poor, but the system does not accept a 0! You have to start at 1!