worst service ever!!!

I am a very UNHAPPY Vodacom customer at present. I have never had so much bad service in my life before. So, here goes the issue: • on 28/09/2017 I went into your Vodacom online service to do an upgrade on ********** , I chose the phone I wanted, the package to be changed to etc, the phone was delivered a couple of days later & I thought everything was hunky dory. • I did not check my statement at the end of August or end of October as I have never before had issues. • Tuesday 7 November at 16h37 I got an sms to say that my contract term is coming to an end & I need to upgrade. • I was very confused as I had just upgraded • I phoned customer care straight away & lodged a query, 1- ********** ********** at 17h00 • Next morning at 9h51 I got an sms to say query had been closed but nobody had phone me to say what the outcome was. • I phoned again. • The person I spoke to said they are not sure why it was closed, had to log another query. • Wens 8 nov logged another query 1- ********** ********** at 15h45, to find out what was potting. Escalated to a ‘support specialist’ • Next morning got an sms to say query was closed, nobody phoned me to say what was outcome. • I phone in AGAIN. The person tells me, I have to give the phone back so that the contract can be cancelled & then loaded on the upgrade phone. • I told them this is not acceptable because: 1. I don’t have my old phone anymore 2. I have used my data to load my apps etc already on the new phone 3. I have all my pics etc loaded on the phone 4. I do phone banking & those are already loaded on this phone too & linked 5. I did not make the problem, Vodacom had the glitch, Vodacom needs to sort out, this was admitted to me in the conversation, they are sorry, there was a problem. • I asked the person to please speak to someone to arrange for the new contract to be cancelled, the details to be loaded on the upgrade phone & to be done electronically, as I know it can be done, we are living in a technological world, where anything is possible & you guys have made the problem, why must I be inconvenienced because your system was the problem. • I was told that a new query was to be logged. • AGAIN • So logged this query thurs 9 Nov at 10h55 1- ********** ********** • Query closed sat 11 nov 9h58, sms sent, nobody phoned me to give feedback. • I phoned AGAIN monday, asked to speak to a supervisor, told him my whole story, he said message on computer said I had to give phone back. I told him again, for the reasons mentioned above, this would not be possible. • He told me he had to log ANOTHER query, okay, so logged it Monday 13 Nov 7h43 ref 1- ********** ********** • I did not get any feedback as was promised by this ‘supervisor’, so I called in AGAIN this morning to find out what has happened. • Again I was told, the query has been closed & that I have to give phone back. I told the lady this was not acceptable, she gave me an email add ********** sent email straight away with my concerns. get another query nr from them, 21550, Lennon is the person dealing with the issue. firstly I don't get a response, then he phones me & confuses me with another customer, he just said I don't have a choice, they cannot do the swop on their side, the phone has to go back & then a new one sent on upgrade. he said I shouldn't have a problem, as the other 5000 customer that had the same problem didn't have an issue with sending phone back. I eventually said, that I would then first do the upgrade & then the other phone can be sent back, but what about my data that I use everytime to download all my apps etc, am I going to get reimbursed, & he actually laughed at me. said he is not in the customer service dept & no he couldn't help. I asked to speak to his supervisor & he tells me, he is the boss. when I said that I believe everyone has a boss & his boss is to call me, he said he was in a meeting. I asked that he phone me back, still waiting. I didn't hear anything at all from anyone. so eventually, I went ahead & did the upgrade on the phone that was supposed to have been upgraded originally. Last week it was delivered. I had 1.4gig data on the upgrade phone that I had bought (not part of contract) that has now disappeared & also on the upgrade, the lady promised to give me an extra gig free every month as I have bought data extra every month, which now has also not been loaded. so still issues with upgrade too. I then sent Lennon an email 23/11/2017 to tell him that he can arrange to fetch the contract phone, cancel the contract & arrange for a refund. no answer received. I have sent another email this morning, just received an email from him, asking me if he did tell me that the phone had to go back, to which I have answered, yes, if he reads the email I sent, he will see what I said. so what I need, phone collected, contract cancelled, my 3 months subscriptions refunded, my lost 1.4gig data returned or refunded & the extra gig that was promised me to be loaded. very unhappy with Vodacom. have been a customer forever, have 5 contracts, never had problems paying & this is how I get treated.